Privacy Policy for ChargePoint SA
Effective Date: 13 April 2026
Last Updated: 13 April 2026
ChargePoint SA (“we”, “us”, “our”) is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (chargepointsa.co.za) and our EV charger installation services.
1. Information We Collect
We collect the following personal information when you request a quote or use our services: your full name, email address, phone number, physical address or area, vehicle make and model, and details about your EV charging requirements. We also automatically collect technical data such as your IP address, browser type, and pages visited on our website.
2. How We Use Your Information
We use your personal information to provide you with EV charger installation quotes, coordinate installation services with our qualified electricians, communicate with you about your quote or installation via email, phone, or WhatsApp, improve our website and services, and comply with legal obligations.
3. WhatsApp Communication
When you submit a quote request, we may contact you via WhatsApp to gather additional technical details needed for your installation quote. You can opt out of WhatsApp communication at any time by replying “STOP” to any message.
4. Sharing Your Information
We share your information only with our certified installation partners who will perform your EV charger installation, our technology service providers who help us operate our systems, and as required by South African law. We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure cloud storage on Microsoft Azure (South Africa North region), and access controls limiting who can view your data.
6. Your Rights Under POPIA
You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your information, object to the processing of your information, and lodge a complaint with the Information Regulator of South Africa.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Quote request data is retained for 24 months after submission.
8. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic via Google Tag Manager. You can control cookie settings through your browser preferences.
9. Contact Us
For any privacy-related enquiries or to exercise your POPIA rights, contact us at: info@chargepointsa.co.za
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.